Materiality analysis

Materiality is a fundamental part of Grupo Nutresa’s sustainability management system and represents a tool for the formulation of the corporate strategies.
Therefore, since 2011, the Organization has been conducting its materiality analysis to identify and confirm the subjects and trends that might have a major impact on its ability to generate value in the short, medium and long term.
In 2021, based on the belief that materiality is a dynamic and evolving exercise that must be adapted to the new trends and challenges emerging from the sustainability context and the industry, the Company updated its materiality analysis, which establishes the basis for managing environmental, social and governance issues, thus becoming the Organization’s road map for 2030.
The materiality analysis has been developed by focusing on the double materiality or perspective approach; it integrates the impact on the environment or the society, as well as the risks and opportunities of the business setting that could affect the Company’s ability to create value in the long term, in addition to the economic performance.

Materiality Matrix

Our sustainable development

Our sustainable development vision proposes a responsible business management that empowers the Organization to make progress and generate long-term value.
Grupo Nutresa recognizes its stakeholders, the Organization is always interested in knowing their expectations and needs in order to combine them with the Company’s aspects of interest. This allows us to define priorities, transform sustainability into our action framework and integrate it with our strategy.

Stakeholder engagement model

Based on the fundamental premise of being always a people-centered Organization, Grupo Nutresa permanently strives to contribute to the development of its stakeholders by building trust-based relationships through timely and bidirectional communication, engagement and collaboration, making sure to operate with integrity and transparency and to listen actively to others at all times.
The Company’s engagement model is aligned with the guidelines of the international standard AA1000, which requires Grupo Nutresa to apply the essential principles of inclusiveness, materiality, impact and Responsiveness in all the relations with its stakeholders. Since 2018, the Organization has been working on developing the capabilities of its employees with the purpose of strengthening their effective managerial skills in all its engagement processes. This is a constant and progressive work that enriches the materiality analysis and strengthens the sustainability management efforts, as well as the resilience of the organizational strategy.

Shareholders

Employees

Costumers

Consumers and shoppers

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Shareholders

Purpose

To promote an atmosphere of trust among shareholders and investment analysts by means of a transparent and timely communication, with the aim of delivering relevant and reliable information for the investment decision-making process.

Relationship Mechanisms

  • Website. Permanent
  • Bulletin. Quarterly
  • E-mail.Eventual
  • Shareholders conference. Quarterly
  • Integrated report. Annual
  • Shareholders assembly. Annual
  • Ethics Line. Permanent
  • Social Networks. Permanently
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Employees

Purpose

To promote environments that foster an adequate communication and participation with the employees in order to connect their purposes with the Organization’s purposes; to create and strengthen trustworthy relations and build initiatives that con- tribute to the improvement of organizational practices that favor the employees’ quality of life in the work- place, as well as their development and productivity.

Relationship Mechanisms

  • Intranet, bulletins, bulletin boards, e-mail. Annual
  • Intranet, boletines, carteleras, correo electrónico. Permanent
  • Meetings with the Senior Management. Quarterly
  • Synergy communities. Recurring
  • Primary groups. Permanent
  • Occupational health peer committees. Recurring
  • Retirement interview. Eventual
  • Familiarly Responsible Company committees. Recurring
  • Human Rights committees. Recurring
  • Cohabitation committees. Recurring
  • Suggestion boxes. Permanent
  • Grievance mechanisms: Ethics Line and Human Rights mailbox. Permanent
  • Psycho-social risk measurement survey. Annual
  • Employee development management. Permanent
  • Leadership measurement. Annual
  • Collective bargaining processes. Two-yearly
  • Integrated report. Annual
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Costumers

Purpose

To provide the customers with differentiated value propositions consisting of reliable products and leading brands that enable their growth, satisfaction and loyalty.

Relationship Mechanisms

  • Commercial network. Permanent
  • Customers web portal. Permanent
  • Service line. Permanent
  • Ethics Line. Permanent
  • Customer school. Permanent
  • Satisfaction and loyalty measurement. Annual
  • Meetings with businesspeople from alternative channels. Recurring
  • Website. Permanent
  • E-mail. Eventual
  • Social networks. Permanent
  • Loyalty and engagement programs. Permanent
  • Integrated report. Annual
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Consumers and shoppers

Purpose

To contribute to the improvement of their quality of life by means of memorable brand experi- ences and differentiated value propositions that meet their nutrition, well- being and enjoyment needs, cre- ating thus a connection with their motivations and purposes in a sustainable way.

Relationship Mechanisms

  • Ethics Line. Permanent
  • Consumer service line. Permanent
  • Websites. Permanent
  • E-mail. Eventual
  • Social networks. Permanent
  • Market research. Eventual
  • Communication through mass media. Permanent
  • Points of sale. Permanent
  • Brand/product activations. Recurring
  • Integrated report. Annual

Communities

Government

Suppliers

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Communities

Purpose

To ensure the development of capabilities as a tool for achieving their sustainability and supporting their well-being by means of the allocation of tangible and intangible resources.

Relationship Mechanisms

  • Work sessions. Recurring
  • Website. Permanent
  • E-mail. Eventual
  • Participation in forums and congresses. Eventual
  • Training groups. Annual
  • Ethics Line. Permanent
  • Meeting with farmers. Annual
  • National Education Congress. Two-yearly
  • Education Secretariats Network. Annual
  • Public-private committees and networks. Recurring
  • Integrated report. Annual
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Government

Purpose

To contribute to the development of col- laborative proposals for public policies that favor the progress of the entire society.

Relationship Mechanisms

  • Participation environments where the improvement of public policies is promoted. Eventual
  • Control reports and meetings. Recurring
  • Surveying. Eventual
  • Industry sector participation channels. Recurring
  • Integrated report. Annual
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Suppliers

Purpose

To achieve the reinforcement and develop- ment of suppliers and contractors as partners in the sourcing chain with the aim of enabling their growth and ensuring an adequate and timely supply for the Organization.

Relationship Mechanisms

  • On-line business portal. Permanent
  • Supplier service line. Permanent
  • Development and promotion programs. Permanent
  • Management conference. Annual
  • Assessment visits. Permanent
  • Exemplary Supplier acknowledgment event. Annual
  • Website. Permanent
  • Ethics Line. Permanent
  • Integrated report. Annual